Tigerbite Manufacturer Warranty

1.1 Warranty registration

You must register your new machine to validate your warranty.

Visit our website at www.tigerbiteminicrushers.com/register and complete the warranty registration form within 14 days of delivery.

The conditions below describe the terms and scope of our 12 month warranty. They do not affect your statutory rights or the obligations of your retailer under your contract with them.

We provide warranty cover for this machine subject to the conditions set out below.

2.2 Warranty periods

• Tigerbite Mini Crushers: 1 year unlimited hours.

• Replacement Parts Fitted by Authorised Dealers: 12 months unlimited hours from the date of fitment.

• Standalone Replacement Parts: 6 months unlimited hours.

• If a defective part is replaced within the warranty period, the replacement part’s warranty will not exceed the unexpired portion of the original warranty period.

2.3 Warranty conditions

To maintain warranty validity, customers must:

• Perform regular maintenance as outlined in the Operator’s Handbook.

• Complete the first scheduled service promptly, at 6 months or 500 motor hours (whichever comes first) and replace faulty or worn parts at time of diagnosis.

• Use only genuine Tigerbite parts or parts approved by Tigerbite.

• Ensure all warranty repairs are performed by authorised service agents.

• Complete and submit your warranty registration to the Manufacturer within 14 days of delivery, at https://www.tigerbiteminicrushers.com/register

• Allow trained and experienced personnel to operate the machine.

• Provide the machine for warranty repairs immediately upon request.

2.4 Warranty coverage

The warranty covers defects in materials and workmanship but excludes the following:

• Wear-and-tear items such as tyres, tracks, battery, starter motor, crusher jaws, conveyor belts, drive belts, bearings, camshafts, and jaw adjustment components.

• Routine maintenance, cleaning, and servicing, including materials used for these activities.

• Service parts such as filters, glow plugs, fan belts, fuel injection equipment, hoses, and lubricants.

• Electrical components subjected to water ingress.

• Damage caused by misuse, neglect, unauthorised modifications, or failure to adhere to maintenance schedules.

• Damage caused by impact.

• Issues related to fuel or oil contamination.

• Diagnostic work to identify faults or issues.

2.5 Customer obligations

To ensure warranty support, customers must:

• Maintain the machine according to the Operator’s Handbook.

• Schedule and release the machine for all applicable services.

• Provide evidence of adherence to servicing schedules when submitting warranty claims.

• Contact the Manufacturer or nearest authorised dealer in the event of a fault, providing an accurate description of the issue, machine model, and serial number.

• Arrange for the machine to be available for inspection in the event of a warranty claim. The Manufacturer does not cover travel costs associated with warranty inspections and repairs.

• You may not transfer, assign, charge, or otherwise dispose of this Warranty, or any of your rights or obligations arising under it, without our prior written consent.

2.6 Exclusions

The warranty will be void if:

• The machine is used beyond its design and strength limitations.

• Non-genuine parts or unapproved lubricants are used.

• Unauthorised modifications or repairs are made.

• The machine is operated in abnormal conditions not specified in the Operator’s Handbook.

2.7 Independent review

The warranty will be void if:

• The machine is used beyond its design and strength limitations.

• Non-genuine parts or unapproved lubricants are used.

• Unauthorised modifications or repairs are made.

• The machine is operated in abnormal conditions not specified in the Operator’s Handbook.

2.8 Force majeure

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action;

• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or pandemic or other natural disaster;

• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

• Impossibility of the use of public or private telecommunications networks;

• The acts, decrees, legislation, regulations or restrictions of any government.

3.1 Warranty management

• Handle all warranty claims in compliance with the Manufacturer’s terms.

• Obtain authorisation from the Manufacturer before offering repairs or replacement parts under warranty.

• Ensure repairs are conducted using genuine parts by authorised service agents.

3.2 Customer support

• Respond to warranty inquiries within 5 business days.

• Facilitate timely repairs upon receiving Manufacturer approval.

3.3 Reimbursement for labour costs

• The Manufacturer will reimburse the Distributor for labour costs at a regional hourly rate agreed upon in the Dealer Agreement, up to a maximum of 4 hours per claim unless additional time is authorised by the Manufacturer.

3.4 Record keeping

• Maintain detailed records of all warranty claims, including:

- Customer and machine details.
- Description of the defect and repair.
- Evidence of adherence to maintenance schedules.
- Documentation of any ownership transfers for the warranty.

• Submit quarterly reports to the Manufacturer.

3.5 Training and stock management

• Ensure all technicians are adequately trained.

• Maintain sufficient stock of genuine replacement parts.

4.1 Submission and approval

• All claims must be submitted to the Manufacturer with supporting evidence, including maintenance records, serial number, and fault details.

• The Manufacturer will provide a reference number for approved claims.

4.2 Repair and replacement

Repairs and replacements will be conducted by authorised service agents. Labour costs will be reimbursed as per Manufacturer-approved time allowances and the terms outlined in Section 3.3.

4.3 Audits and inspections

The Manufacturer reserves the right to audit warranty claims and inspect machines to verify compliance with warranty conditions.

5.1 Termination by Either Party

Either Party may terminate this Agreement with [90 days’ written notice].

6.1 Governing Law

This Agreement is governed by the laws of England and Wales.

7.1 Entire Agreement

This Agreement constitutes the entire understanding between the Parties and supersedes all prior agreements and understandings.